CPaaS+
Enabling Telecom service providers to offer Seamless omnichannel communication to their enterprise clients
CPaaS+ is a cloud-based omnichannel customer engagement solution for real-time communication with customers on their preferred channel. Enterprises use application program interfaces (APIs) of the CPaaS platform for the selection of communication channels such as voice, video, and text, to personalize customer engagements.
CPaaS+ is an AI-powered customer engagement solution, scales with your business to engage with customers on the channels they use most. It helps you boost your bottom line with increased customer satisfaction and revenue.
flow diagram
GTS TechLabs’ CPaaS+ platform offer omnichannel customer engagement for enterprises to make conversations relevant and contextual with clear delivery path to establish communication over customer preferred channels for enriched experience.
Features of cpaas+
CRM Integration
CPaaS+ platform comes with OpenAI integrated business conversation toolkit. Integrating a CRM system with CPaaS+ can improve customer service, data tracking and analysis. It will increase automation, better lead management and conversion tracking during campaigns.
Chatbots
Engage directly with audiences using AI Chatbots or live agents. Manage guided Q&A flows for feedback, reviews, status tracking, and complaints. CPaaS+ Chatbots integrate with various communication systems, automating customer service, sales, and support tasks using Natural Language Processing (NLP) and Machine Learning(ML) technologies.
Hosted Contact Centre
CPaaS+ offers seamless integration with Global CRM applications, Omnichannel integration, Rich Reporting, webRTC, SIP Dialler, SIP desk phone, and PSTN Connect. It provides APIs to integrate IVR functionality into applications for automated interactions with users through voice commands, handling various scenarios without human operators.
Number Privacy Solution
CPaaS+ offers Number Masking Solution to protect customer phone numbers and privacy. It includes Number Masking, Number Blocking, Number Randomization, and Number Tokenization to deter unwanted tracking or harassment. The solution seamlessly integrates with mobile apps and web-based services.
No-Code Flow Builder
Empowering businesses to create custom communication solutions with ease. Enterprises can design and manage communication workflows for all interactions, including notifications, verifications, SMS campaigns, voice call flows, chatbots, and webchats.
WhatsApp business API
CPaaS+ serves as a WhatsApp Business API gateway, enabling enterprises to access the service via a single API. This facilitates more efficient communication with customers through WhatsApp, offering automated responses and support for rich media messages (images and videos).
Network Level recording
Allows Enterprises to record, store and access the communication data for compliance, training, and quality assurance. It records calls and messages, in real-time, across various communication channels such as VoIP, PSTN, and other messaging platforms like WhatsApp.
Campaign Management
It provides a user-friendly interface that allows users and enterprises to create and customize campaigns, segment, and target specific audiences, and track the performance of the marketing campaigns in real-time across multiple channels, such as email, SMS, WhatsApp, Voice, and social media.
Benefits
Easy Integration with your App
CPaaS+ offers a wide range of APIs and SDKs that can be used to integrate communication functionality of different platforms, programming languages and APPs. Integrate Live chat with WhatsApp or webchat tools, and let live agents resolve customers queries in their native language with NLP engine.
Plug & Play Model
CPaaS+ allows enterprises to add communication functionality easily and quickly to their applications without having to build and maintain the infrastructure themselves.
Revenue Enhancement
CPaaS+ is a most cost-effective personalized video interactive and powerful platform for enhancing revenue by creating new revenue streams (Target Marketing campaign, Chatbots), improving customer engagement, increasing sales, and reducing costs.
Centralized Dashboard
A Centralized Dashboard with AI/ML provides real-time visibility into usage, performance and can be used to configure and manage the communication services.
AI/ML based analytics
AI/ML-based analysis for advanced, automated analysis of data, to extract insights and to manually identify the difficult predictions. Also, provides valuable insights and predictions that help optimize performance, improve customer experience, and grow revenue.
Customer Experience
Empowering enterprises with seamless communication, our single dashboard centralizes all conversations across different channels. This results in a personalized, responsive, and consistent communication experience, leading to enhanced customer satisfaction and loyalty.